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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 2	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A contract agreed with the customers
B. A list of service level targets agreed with the service provider organization
C. A contract agreed with the service provider organization
D. A list of service level targets agreed with the customers

Answer: C

NEW QUESTION # 35
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Configuration management
B. Change management
C. Service desk
D. Release and deployment management

Answer: B

NEW QUESTION # 36
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Technical, information, and financial
B. Information, suppliers, and work areas
C. Financial, suppliers, and service desk
D. Technical, work areas, and service desk

Answer: A

NEW QUESTION # 37
What is an audit observation?

A. A recommendation that has to be actioned
B. A finding against an area which is NOT in the scope of the standard
C. A non-fulfilment of a requirement
D. A conformity to the standard where there is an opportunity for improvement

Answer: D

NEW QUESTION # 38
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

A. The interfaces between the business processes
B. The technology to support the service management system
C. The procedure for dealing with emergency releases
D. The service continuity procedures

Answer: B

NEW QUESTION # 39
......

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Well-Prepared Test ISO-IEC-20000-Foundation Valid & Leading Provider in Qualification Exams & Free PDF ISO-IEC-20000-Foundation Premium Files

ISO-IEC-20000-Foundation Premium Files, ISO-IEC-20000-Foundation VCE Exam Simulator

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q34-Q39):

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